What is it?
This is a charge from Microsoft, an American multinational technology company that produces computer software, electronics, computers and more. It is headquartered in Redmond, Washington, which is likely why you see "REDMOND WA" on your charge.
Some of Microsoft's products include:
- Xbox
- Office
- Outlook
- Surface
- Windows
- Explorer
Microsoft ranked No. 14 in the 2022 Fortune 500 rankings of the largest United States corporations by total revenue, and it is one of the Top 5 American information technology companies, alongside Alphabet, Amazon, Apple, and Meta.
Why this charge may appear on your card
You're likely seeing this charge because you made a purchase at Microsoft. You can log into your Microsoft account and view your order history. If you didn't make this purchase, it's possible someone else did, which may be an early indication of fraud.
Common causes for unexpected charges
You might have been charged for one of the following:
- Someone made an in-app purchase from an app, game or Office
- A subscription, such as Xbox Live, Microsoft 365, OneDrive or Skype, had recurring billing enabled
What can you do?
If you don’t recognize the charge, you can contact Microsoft's customer service. You can also call your bank or credit card company and dispute the charges and try to recover the money.
How to Contact Microsoft
You can contact the company on Microsoft's website.
Community Feedback
received a charge on my credit card that simply read: Microsoft Redmond WA for a charge of $21.19 and I didn't make any charges with Microsoft that I am aware of. It took place on 12/24/2021. What can I do to get this refunded ?
posted 01/06/2022 by Bill Neuendorf
Helpful (124)
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I had a $106.74 to Microsoft Redmond WAUS charge on my bank statement. Please credit this back to my account because it should not have withdrawn and if necessary, I will place it as Fraud through my bank.
posted 04/10/2022
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Need to update credit info
posted 10/28/2019 by Katherine W. Wood
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posted 12/25/2023 by Ethan Fifield
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When I checked back to the purchases under order history especially for Xbox, I found that these were games and subscriptions that I was paying for and forgot about. The name of the name is not going to show up in your bank account, but the fact that you sign up with your microsoft account is why it shows up like that.I brought Gears 5, State of Decay and EA Play. It took a bit of work getting to the bottom of it, It would help if they would label the charges better.
posted 11/05/2020
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Someone decided to charge my card $9.99 21 times totaling amount of $200. I don’t have Microsoft I don’t have Xbox. I am an Apple person I don’t even know why or how to get my information but my information is locked with the credit monitoring system so something is not right is it inside job being done but all I can say is from reading everybody comments they are back at stealing peoples money, so please watch out.
posted 03/23/2023 by Ada
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I received 4 charges from Microsoft Redmond WAUS XBOX. I DO NOT have an Xbox nor do my children. I have tried multiple times to contact microsoft xbox support and they want me to create an account. Again, I do not have an account and it's impossible to speak with a representative regarding these charges and who authorized them. Anyone have ideas on how to get a refund
posted 03/17/2023 by Heather
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I am looking for a contact number
posted 01/25/2021 by Marie
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For the last 4 months a charge for Microsoft Xbox has been on my credit card. I don't own one and have never charged anything. It's a good thing I use American Express and can dispute them. Is there anyway for you to identify the IP address where something like this is initiated?
posted 12/18/2019 by Brenda Kaiser
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More than $128 has been stolen from my card by 1 Microsoft redman and i am ticked off. Called my card company and they issued a new card. I am trying to get credit back and reported this as fraud against 1 Microsoft. Class action lawsuits don't help anyone except the attorneys and the ones who really suffered the loss get pennies on the dollar.
posted 06/28/2022 by John Gondeck
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There charge to my bank account for 16.05 that I didn’t make
posted 09/12/2022 by Sherry
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I have gotten over 20 charges on my debit card in the amount of $9.78 to $10.88 from EVE Microsoft 1 Microsoft Way. Redmond Wa,I would like to know what the hell these are and a refund ASAP. I have never been to Microsoft and actually have no clue where it is. I see online there is a lot of fraudulent charges from you on other peoples accounts. You guys much be getting richer everyday if your letting this happen.
posted 08/29/2022 by D Harbison
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In October 2020, I mistakenly ordered Office 365. later that day I was informed that we already have Office 365. I called Microsoft to cancel the order. I was told that, my refund would be credited back to my Discover Card.That never happened. The charge was, $69.99. Please help.
lowell.foust@yahoo.composted 01/19/2021 by Lowell Foust
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Xbox charged my account over a hundred dollars for services/items not authorized. The amount comes up as. Xbox live charge billed in Redmond,Wa, called customer service for a refund and they claim it’s no way to find out how my card was charged I am pissed and looking to file a class lawsuit against the Xbox company.
posted 09/05/2020 by Xbox
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There are 8 charges on my bank account using my debit card number. I did not authorize these charges. I do not own a X Box and do not play games at all. I need to report fraud and get My money refunded.
posted 03/10/2019 by Stacie LaPointe
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Charges from Microsoft also appear as REDMOND WAUS on bank statements. Took me a while to chase this one down.
posted 02/14/2022 by wildaho
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Neal Lucas charged fraud charges to Microsoft Redmond Washington st.2 years you been talking money out of my account. I tried everything to stop it.even when my debit was renewed and the 3 number changed. You managed to take money out of my account again and again 10 01 2022
posted 10/06/2022 by Neal Lucas
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I just checked my balance several hours ago and it said I had $89, I went to the store to take out $20 and it told me I had Insufficient funds, even though I hadn't purchased anything. I get back home and it is telling me that I have $20.41. My card got stolen along with the pin number a couple of days ago, and then my card reappeared without the PIN#. I need to report illegal usage of my debit card.
posted 07/20/2020 by Nathan D Terrell
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Continuous charges on my account. NO subscriptions on my account. Have changed debit cards and keeps happening.
posted 07/28/2020 by Cheryl McCarthy
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I do not have an account or bought anything from Microsoft. A charge of 21.64 has been charged to my credit card. 6/17/22. Please advise who ordered , where the product was shipped to and how did you get my information. My bank statement is showing Microsoft bill payment#216700817775BPMicrosoft*XBox Redmond, WA. My name is Marguerite Nash
posted 06/20/2022 by Marguerite Nash
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My bank card has been charged for microsoft xbox redmond wa debit charges and not showing up on my microsoft account as orders that have been made. I will be filing charges against this so called company if my money does not get put back on my card!
posted 10/03/2020 by Gloria East
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something was charged on my card and I have no idea what it is
posted 04/16/2020
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Can you help? What is this charge?
(Will be shown publicly)
(Be concise and clear. Include supporting links or references)
