- X-Platform
- Multimodal AI and Data Platform
- Products
- U
- U-Self Serve
- U-Assist
- U-Analyze
- U-Capture
- Q
- Q for Sales
- U
- Solutions
- Use Cases
- Agent Experience
- Compliance
- Customer Experience
- Drive Revenue
- Operational Efficiency
- Time to Value
- Industries
- B2B Tech Support
- Banking
- Healthcare
- Public Safety
- Telecom
- Use Cases
- Resources
- Analyst Reports
- Blog
- Brochures
- Case Studies
- Events
- Glossary
- Guides
- Infographics
- Podcasts
- Videos
- Webinars
- White Papers
- Company
- About us
- Our Team
- Board of Directors
- Partners
- Support
- Careers
- Newsroom
- Recognition
- Testimonials
- Events
- Contact Us
- Search
- Get a demo
- Search
- Get a demo
Self ServeIntelligent Virtual Assistant
AssistReal-Time Agent Assistance
AnalyzeConversational analytics
CaptureEnterprise Recording Software
ConversationalIntelligence 2.0
for SalesAI-Powered Sales Assistant
Featured Resource
Resource Hubs
Contact Center B2B Sales
- Analyst Reports
- Blog
- Brochures
- Case Studies
- Events
- Glossary
- Guides
- Infographics
- Podcasts
- Videos
- Webinars
- White Papers
StreamEnterprise Data Streaming
The Future of Enterprise AI
Learn more
IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI
Learn more
Register today
Menu
Menu
Menu
Uniphore’s X-Platform reduces costs and improves customer and employee experiences (CX and EX) across all enterprise touchpoints
Uniphore’s X-Platform reduces costs and improves customer and employee experiences (CX and EX) across all enterprise touchpoints
Supercharge your contact centers and sales operations with the combined power of Generative, Knowledge, Emotion and Multimodal Conversational AI technologies.
Contact Centers
PLATFORM
Sales
ASR
Generative AI
Knowledge AI
Emotion AI
Workflow Automation
Multichannel Data Capture
Voice
Text
Video
Enterprise Ecosystem
Enterprise-ready AI
Our platform is the first to infuse multiple AI technologies into all areas of the enterprise that impact the customer.
Conversational artificial intelligence (AI) is a technology that enables humans and computers to communicate clearly and effectively through speech or text.
- Proprietary ASR & NLU
- Real-time assistance
- Post conversation analytics
- Industry fine-tuned models
Learn more
Generative AI generates new responses by analyzing data from past conversations.
- Topic discovery
- Intent mining
- Summarization
- Guidance and coaching
Learn more
Knowledge AI ingests and manages knowledge across different formats, which can be easily queried to provide the most relevant answers for self-service bots and agents.
- FAQ chatbots
- Generative search
- Knowledge assistance
- Knowledge base integration
Learn more
Emotion AI humanizes conversations with understanding of emotions across visual, text and tone to deliver the right experience.
- Tonal analysis
- Sentiment analysis
- Multimodal AI
- Behavioral AI
Learn more
Optimize every enterprise engagement
Choose the applications you need to solve challenges in your sales and contact centers with the power of multiple AI solutions.
Capture 100% of your conversations with complete and open access to your data for AI, analytics and compliance.
Learn more
Improve the self-service experience with multimodal AI built for real human conversations.
Learn more
Reduce support time for customers with agent-assisted workflows and real-time conversational AI guidance.
Learn more
Analyze 100% of conversations for compliance and engagement opportunities with AI and machine learning.
Learn more
Enable sales teams to collaborate and close deals faster with real-time emotion and conversational AI insights.
Learn more
IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI
Get the report
The best-in-class enterprise tools
These tools are designed to make it easier for business analysts and developers to customize Uniphore products to new and existing use cases.
Automation
Automation allows your enterprise to streamline complex actions such as appointment scheduling and creating support tickets in a variety of manners
- Guided workflows
- Promise fulfillment
- API integration
Learn more
Low-Code/No-Code
The X-Designer is the X-Platform’s unified low-code/no-code canvas that empowers customers to create conversational flows.
- Chatbot flows
- Agent assist workstreams
- Automation
- Custom integrations
Learn more
Integrations
The X-Platform allows for easy integration with some of the most common software platforms and tools. We support:
- Contact center software
- Communication channels
- CRM
- Knowledge bases
Learn more
X-Platform for
IT & Developers
Through the platform, your team can further extend all our API capabilities and integrate Uniphore's AI and automation technology into your enterprise.
Business Analysts
With Uniphore’s X-Designer, builders can create conversational flows that span across all our products. The X-Designer also enables builders to create automation workflows.
Partners & Resellers
With Uniphore’s X-Platform, partners can deploy tenants of Uniphore products. Products can also be configured with Industry Solution Packs, which fine-tune our AI towards specific verticals.
Generative AI for the Enterprise
Learn how to unlock new capabilities and solve enterprise challenges.
Download the eBook
Enterprise benefits with Uniphore’s X-Platform
Extensibility
Through platform APIs, IT teams and partners can extend the core capabilities of Uniphore products. (Learn more).
Custom APIs can also be integrated into the X-Console via Integration Points, which can then be used by business analysts in the X-Designer.
Reusability
AI and automation are reusable across all products to reduce duplicated efforts. For example, automation and intent models built in U-Self Serve are easily reusable for assisting agents in U-Assist.
Similarly, Uniphore's Knowledge AI makes enterprise knowledge reusable throughout the platform—across all stages in the customer life cycle.
Composability
To increase adoption and innovation across the enterprise, Uniphore's X-Designer provides the necessary tools for non-technical users or business analysts to build and monitor conversational AI experiences.
These workflows are composable to enable quick testing and iteration on the platform.
Data sovereignty, security and compliance
To ensure your enterprise’s data remains secure and fully under your control, we built the X-Platform to meet PCI DSS, CCPA and GDPR compliance requirements—so you can deliver a trusted customer experience.
Get Started!
Contact Us
Book a Demo
